GGZ Eindhoven
GGzE is a specialized mental health organization in the Eindhoven and De Kempen region. The organization provides support to people with complex and often multiple psychological issues, with the goal of recovery, stability, and participation in society. With over 2,400 employees and approximately 11,000 clients annually, the organization offers a wide range of treatments.
The Challenge
How do you combine a welcoming reception with an efficient and organized flow of clients in a busy building? GGzE was looking for a solution that helps clients get on their way immediately, guides them to the right waiting area, and supports staff at the same time.
How do you combine a welcoming reception with an efficient and organized flow of clients in a busy building? GGzE was looking for a solution that helps clients get on their way immediately, guides them to the right waiting area, and supports staff at the same time.
The solution
Self-service check-in kiosks integrated with EHR
Together with BPI, GGzE implemented a fully automated check-in process. The self-service kiosks are directly linked to the Nedap electronic health record system (Nedap ONS EHR). Upon arrival, the system automatically verifies:
- whether the client has an appointment,
- which practitioner they are seeing,
- and which waiting area or consultation room the client is expected in.
Clients can easily check themselves in, receive clear instructions immediately, and proceed independently to the right location. At the same time, the kiosks perform automatic data checks, ensuring client information is always up to date. Even with multiple appointments in one day, the system effortlessly guides clients to their next appointment.
The solution
Technical overview
Result
With these solutions from BPI, GGzE now benefits from:
- A secure, seamless, and welcoming check-in process that provides clear guidance to clients from the moment they arrive
- Reliable ID verification and up-to-date client data, ensuring practitioners always work with the correct information
- Reduced administrative burden, allowing healthcare professionals to focus more on treatment and support
- Immediate and clear information for clients regarding appointments, waiting areas, and directions, which reduces stress and uncertainty
